1.What products do you sell?
We offer a wide range of high-quality glass water pipes, hand pipes, and smoking accessories.
Our collection includes various designs, sizes, and customization options to suit your preferences.
2.How can I place an order?
Simply browse our website, select the products you'd like to purchase, and add them to your cart.
Once you're ready, proceed to checkout where you can enter your shipping information and
payment details.
3.Is my payment information safe?
Yes, we take the security of your payment information very seriously. Our website uses
encryption technology (SSL) to ensure all your payment details are secure and protected.
4.What payment methods do you accept?
We accept a variety of payment methods, including Wire Transfer,Cheque credit/debit
cards ,Western Union,PayPal, and other secure online payment options.
5.How long will it take to receive my order?
Delivery times depend on your location and the shipping method chosen. Orders are typically
processed within 1-2 business days, and shipping can take anywhere from 3-10 business days for
domestic orders, and longer for international orders.
6.Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email. You can use this
number to track your order's status on the shipping carrier's website.
7.What if I have a question that's not listed here?
If you have any other questions or concerns, feel free to reach out to our customer support team.
We're happy to assist you and ensure a smooth shopping experience.
8.What are your main products?
We offer a one-stop shopping experience for all smoking needs:
Glass smoking products: Glass water pipes, dab rigs, hand pipes, nectar collectors, ash catchers,
glass bowls, carbs caps, and more.
Comprehensive accessories: Grinders, lighters, rolling trays, carry cases, quartz banger, dabbers,
marble ball sets, and other popular items.
Multi-material options: Silicone, metal, ceramic.
9.What advantages do you have over competitors?
- Competitive Pricing: Factory-direct prices with no middlemen.
- Premium Quality: Made with American North star glass rods for durability and clarity.
- Innovative Designs: New styles released monthly by our professional design team.
- Strict QC: 100% quality inspection before shipment.
- Safe & Efficient Shipping: Door-to-door service with customs clearance handled by us.
- Customization: OEM/ODM services for logos, colors, and designs.
10.What is your minimum order quantity (MOQ)?
MOQ is 1 standard export box, with only 5 pieces per item in the box. We support small trial
orders to verify quality.
